We accept Visa, Mastercard, and PayPal.
Our normal processing time for orders is 2-4 days (excluding weekends). Shipping time is an estimated 2-3 days depending on location. If for any chance it is longer, a message will be sent with estimated shipping times.
Cancellations: Please submit any cancellations to firstname.lastname@example.org. All cancellations MUST be made within 24 hours of orders being placed. Please include first name, last name, order number, email address and the correct method of contact.
We will refund the complete balance including shipping if cancellation is made within the 24 hours. After 24 hours we will not accept cancellations.
All domestic orders are shipped via USPS First Class Mail®. Estimated delivery time is 2-4 days. Confirmation will be sent with notification of tracking number and shipping date.
Our shipping rates are now based on real-time calculations based on weight. We no longer offer flat rate shipping or free shipping on sample orders. Shipping rates can be seen at checkout.
At this time we only ship to Canada. Processing time is 3-5 business days. Average delivery for international orders is 6-10 business days.
Our shipping rates are now based on real-time calculations based on weight. We no longer offer flat rate shipping or free shipping on sample orders. Shipping rates can be seen at checkout
Please Note that any customs fees or additional charges are the responsibility of the recipient for international orders.
ALL returns/exchanges must be initiated by contacting customer service. Please email info@blacminerals before attempting a return/exchange.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of us receiving your return order. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
* We accept returns an all unused, un-open, or un-tampered products.
* All accepted product returns must include delivery confirmation as to ensure its receipt. Any return/exchange without tracking will not be accepted.
* We DO NOT accept returns on used or tampered with products.
* Items must be returned within 7 days of receipt.
* There are no refunds on samples purchased.
Company mailing address:
BLAC Minerals Cosmetics LLC P.O. Box 531 Iselin, NJ 08830